July Newsletter

Dear Patient,

We are changing our appointment system so that your appointment request will be dealt with, in the majority of times on the same day.

This ensures that you get the right appointment with the right clinician (eg doctor, nurse, physiotherapist, clinical pharmacist) to meet your needs.

There is an online form on the practice website to submit your request by using below link: https://florey.accurx.com/p/E85034

We kindly ask you use this method of contacting the practice as it saves you time waiting for your call to be answered. It also frees up the telephone lines so that Elderly and Vulnerable patients can get through to us in a timely manner.

If you do not have access to the internet, you can still call the practice and a reception team will help you complete the form.

Once a clinician has reviewed your request you will be contacted to book an appointment, depending on the urgency. Patient Guide to Patient Triage: How to submit a medical request – YouTube

Thank for your continued support

Grosvenor House Surgery